May 24, 2007

Personal & Interpersonal Competencies

Personal Competencies

Demonstrating Adaptability
Maintaining effectiveness when experiencing major changes in work tasks, the work environment, or conditions affecting
the organization (for example, economic, political, cultural, or technological); remaining open to new people,
thoughts, and approaches; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Key Actions
Seeks to understand changes
Approaches change positively
Remains open to different ideas and approaches
Adjusts behavior
Adapts to handle implementation challenges

Modeling Personal Development
Actively identifying new areas for one’s own personal learning; regularly creating and taking advantage of learning
opportunities; applying newly gained knowledge and skill on the job.

Key Actions
Models self-mastery in learning
Seeks learning activities
Takes risks in learning
Maximizes learning opportunities
Applies new knowledge or skill
Maintains professional knowledge


Interpersonal Competencies

Building Trust
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Key Actions
Operates with integrity
Discloses position
Maintains confidentiality
Leads by example
Treats people fairly
Ensures compliance with legal, ethical, and regulatory requirements

Communicating Effectively
Expressing thoughts, feelings, and ideas in a clear, concise, and compelling manner in both individual and group situations;
actively listening to others; adjusting style to capture the attention of the audience; developing and deploying
targeted communication strategies that inform and build support.

Key Actions
Develops and deploys effective communication strategies
Delivers clear messages
Presents with impact
Adjusts message content and delivery
Demonstrates active listening
Invites dialogue
Creates clear written communication
Masters multiple communication methods

Influencing Stakeholders
Selling the value of learning or the recommended solution as a way of improving organizational performance; gaining
commitment to solutions that will improve individual, team, and organizational performance.

Key Actions
Analyzes stakeholder perspectives
Establishes a marketing strategy
Communicates a strong value proposition
Builds energy and support
Gains commitment to the solution

Leveraging Diversity
Appreciating and leveraging the capabilities, insights, and ideas of all individuals; working effectively with individuals
having diverse styles, abilities, motivations, and backgrounds (including cultural differences).

Key Actions
Conveys respect for different perspectives
Expands own awareness
Adapts behavior to accommodate others
Champions diversity
Leverages diverse contributions
Accommodates global differences

Networking and Partnering
Developing and using a network of collaborative relationships with internal and external contacts to leverage the workplace
learning and performance strategy in a way that facilitates the accomplishment of business results.

Key Actions
Networks with others
Benchmarks and shares best practices
Establishes common goals
Develops partnering relationships
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Source: The ASTD Competency Model and Dictionary © 2004 by ASTD. All rights reserved.

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