Competencies

Competencies are clusters of skills, knowledge, abilities, and behaviors required for job success. Managers need
to know about competencies to make appropriate personnel decisions and guide employees’ performance.
Employees need to know about competencies because they provide a road map of how to succeed on the job.
The study identified the following set of competencies—presented below in alphabetical order—that are considered
important and necessary for the majority of individuals in the workplace learning and performance profession:

Analyzing Needs and Proposing Solutions
*Applying Business Acumen
*Building Trust
*Communicating Effectively
*Demonstrating Adaptability
*Driving Results
*Influencing Stakeholders
*Leveraging Diversity
*Modeling Personal Development
*Networking and Partnering
*Planning and Implementing Assignments
*Thinking Strategically.

These competencies are grouped into clusters (Business/Management, Interpersonal, and Personal) to facilitate understanding. The competencies are listed alphabetically under each cluster.

Business/Management Competencies
*Analyzing Needs and Proposing Solutions
*Applying Business Acumen
*Driving Results
*Planning and Implementing Assignments
*Thinking Strategically.

Interpersonal Competencies
*Building Trust
*Communicating Effectively
*Influencing Stakeholders
*Leveraging Diversity
*Networking and Partnering.

Personal Competencies
*Demonstrating Adaptability
*Modeling Personal Development.