What is seen outside is 15% - 10% (appearance). What's really happening inside is 85% - 90% (emotions). Emotion is like gravity. You know it's there. You know it exists but how do you define it? It is always experienced by the people.
Emotional intelligence -"Is a term used to describe the various competencies that are essential for building, developing and managing relationships" (Peters, 2008, p.13). Emotional intelligence consists of two dimensions; intrapersonal intelligence and interpersonal intelligence.
Emotional Intelligence or Emotional Quotient is simply defined as "Knowing what one feels good, what one feels bad, and how to get from bad to good. Knowing your emotions and knowing emotions of others." It refers to emotional management skills, which provide competency to balance emotions and reasons so as to maximize long term happiness.
"Emotional Intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from but complementary to academic intelligence," said Daniel Goleman (1998).
Are we giving EQ training in school?
Are we giving training for how to control emotions?
Are we training people how emotions related with one event change their future?
My answer is "NO."
Emotional competency, Emotional maturity and Emotional sensitivity can be learned and develop person.
Bad News!
EQ abilities are declining in children. More impulsive, aggressive, and angry entry level employees need more training in EQ competencies.
Good News!
EQ is teachable and tends to increase over your lifetime (maturity).
Work climate is dependent on EQ level of management. Majority of employees choose to leave or stay at an organization based on relationship with their manager.
What is observed in the life is that people take emotions heartily and break down the relationship. People react with emotions towards others and this hurts the other one. The other one takes it personally instead of taking it professionally. Other people do not take it as a reaction to an event but treat it as a critic to him and take it personally. This breaks down the long time relationship for life time.
Emotional reactions spoil relationship, future goals and tend to change destination. Other people also treat it personally and react badly to the action, which hurt the people and love in the relationship is slowly drop down where as bitterness starts flowing in the relationship. Finally, no one wins, and team spoils off, relationship spoils off and organization is spoils off.
Today's conclusion of Monday wisdom is Emotional competency, Emotional maturity and Emotional sensitivity. It can be learnt by developing person. Emotions should be treated mentally instead of personally.
Article by Dr. Shailesh Thaker, a business coach and young power-house of Motivation and Leadership, holds Ph.D. in Cognitive Thinking and Creative Writing (INDIA). He is also one of the third named fellows of JCI University for the International Training Fellowship from SAARC countries.
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